Live availability
Riley asks Xtime which times are open, then offers one of those times. She does not invent an opening.
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CERTIFIED XTIME INTEGRATION
AI phone agent for Xtime
Riley is DealersThink's AI service phone agent. She works the service line in Xtime: the time she offers is a time Xtime has open, and the appointment she books is written there.
The appointment stays in Xtime
A booking is written in Xtime. A move books the new time in Xtime and cancels the old one there. A cancel removes the appointment in Xtime.
A person, when they ask
Riley answers 24/7, in English and Spanish. When a caller asks for a person or a transfer, Riley hands the call to the dealership's BDC desk.
FAQ
Questions, answered.
What does the AI phone agent do in Xtime?
Riley checks live availability and books, moves, and cancels service appointments directly in Xtime.
How does a move work?
A move books the new time in Xtime and cancels the old appointment there. A cancel removes the appointment in Xtime.
Does Riley answer after hours?
Yes. Riley answers service calls 24/7, in English and Spanish. When a caller asks for a person or a transfer, Riley hands the call to the dealership's BDC desk.