Caller lookup
When the service line rings, caller lookup reads the CDK history for that phone: who the caller is, which vehicle they drive, and the repair orders on file.
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CERTIFIED CDK INTEGRATION
AI phone agent for CDK
CDK is the history. Customer, vehicle, and repair-order records from CDK are what caller lookup and BDC Customers read. The appointment itself is booked in Xtime.
The same records, on the desk
BDC Customers searches those CDK records. A name, a phone number, or a vehicle finds the customer and the repair-order history.
Where the appointment is written
Riley books, moves, and cancels the service appointment in Xtime. CDK is not the scheduler. It is the customer, vehicle, and repair-order history.
FAQ
Questions, answered.
What does DealersThink read from CDK?
Customer, vehicle, and repair-order history.
Where does that history show up?
Caller lookup reads it when the phone rings. BDC Customers searches the same records.
Does Riley book the appointment in CDK?
No. Riley books, moves, and cancels the service appointment in Xtime. CDK is the customer, vehicle, and repair-order history.