DealersThink and Flai
Facts verified October 2026. Tell us if anything changed. Last updated October 18, 2026.
Flai describes itself as an AI-native service CRM covering service and sales. Its own blog and a TechCrunch article on October 6, 2026, report a Series A led by Base10 and say the software is booking 50,000 appointments per month. Flai’s site says most dealerships go live within 7 days and that it supports all major languages. DealersThink does not restate those figures as its own.
What Flai is
Flai’s blog describes a $27 million Series A led by Base10. TechCrunch’s October 6, 2026 article describes Flai’s dealership software as booking 50,000 appointments per month. Flai covers service and sales and is positioned as an “AI-Native Service CRM.” On its site, the FAQ says most dealerships go live within 7 days and that it supports all major languages.
Source, retrieved October 17, 2026: Flai’s Series A post; TechCrunch, October 6, 2026; useflai.com.
Those pages, as retrieved October 17, 2026, do not state an Xtime booking path or a CDK integration. Both are not stated here. The 50,000-appointment figure and the 7-day go-live are Flai’s and TechCrunch’s, not DealersThink’s results.
Where Flai is strong
Flai is a strong page to read if you want a vendor that talks about service and sales together, publishes a go-live expectation in days, and says it supports all major languages. The funding note and the appointment volume are public, dated, and linked. A group that wants one vendor’s account of scale, in that vendor’s words, will find it there.
How DealersThink differs
DealersThink leads with certified CDK and Xtime integrations. Certification was confirmed on October 17, 2026. Riley books, moves, and cancels appointments in Xtime, 24/7, in English and in Spanish at a store that has turned Spanish on. The CDK integration reads customer, vehicle, and repair-order history for caller lookup and for BDC Customers. It does not write the appointment into CDK. The BDC desk is the store’s own staff, in the same product, with a handoff and a Leads to recover queue. Casey answers after-hours and overflow sales calls and works from your vAuto inventory. Wholesale units on the nightly report are not offered. The product is live at a 16-rooftop dealer group. That group’s name is not published here.
We do not claim a Reynolds, Tekion, or Dealertrack integration. We do not claim a scale figure or an award on this page. vAuto is not described as certified. Public Xtime directory and Fortellis Marketplace listings for DealersThink are the subject of the Xtime and CDK pages. A public listing was not something this research could point at on October 17, 2026.
Who should pick which
Pick Flai if an AI-native service CRM that states service and sales, a published go-live window, and broad language support is the shape you want to evaluate, and if you are comfortable that Xtime and CDK were not stated on the pages we retrieved. Pick DealersThink if certified CDK and Xtime integrations are the requirement, with Riley booking in Xtime, Spanish as a per-store switch, and your own BDC desk in the product. We do not publish a go-live time, a funding round, or an appointment count for ourselves.
Book a demo.
See Riley on the service line and Casey on after-hours sales. Contact us on the form.
FAQ
Are your integrations certified?
Yes. DealersThink has certified CDK and Xtime integrations. That certification was confirmed on October 17, 2026. The integration pages describe each one.
Does it speak Spanish? Can each store choose? Does it switch mid-call?
Riley answers in English and in Spanish. Each store turns Spanish on or leaves it off. On a store where Spanish is on, the call switches to Spanish when the caller asks for it or speaks Spanish, and switches back to English when they ask. On a store where Spanish is off, Riley stays in English and hands a Spanish-speaking caller to a person on the desk.
How long does setup take?
DealersThink does not publish a go-live time on this page. Book a demo and we will tell you what your stores need before Riley or Casey answers a live line.
What does it cost?
Pricing depends on rooftops and products. Book a demo. This page does not list a price.