Guides
Last updated October 18, 2026
These guides are written by the DealersThink team. Comparisons name the source and the date. Where a vendor did not state a fact, the page says so. Nothing here lists a price. Two older primers, on the service BDC and on effective labor rate, sit with them.
Best AI phone agents (2026)
A sourced comparison. We wrote it, and we say so.
What is an AI BDC?
A definition, a hybrid, and the calls people still have to take.
AI scheduling in Xtime and CDK
What to check before an agent books Xtime or reads CDK.
Missed service-call audit
A half-hour audit that uses your reports and your repair-order value.
AI, answering service, or BDC
Four ways to cover the phone, and when each one fits.
Spanish-speaking service customers
Staffing, an agent, and how Riley’s Spanish switch actually works.
What is a service BDC?
A DealersThink primer.
What is effective labor rate?
A DealersThink primer.
Book a demo.
See Riley on the service line and Casey on after-hours sales. Contact us on the form.